Frequently Asked Questions (FAQ)
You can read through our most frequently asked questions in order to find out more on options that we offer and benefits that you get while dealing with us.
All PAMP bars have a positive weight tolerance.
Your order can take on average 5-10 business days to arrive. Please note that some customs services are experiancing an incresed number of parcels to process, which can result in some shipping delays.
VK Kohinoor fully insures all of its shipments. The insurance ends as soon as you sign the confirmation of receipt.
Refuse any shipment that appears to be damaged or tampered with. Insurance on your package will end once your shipment has been signed for and/or delivered. If you refuse your shipment, it will be returned to VK Kohinoor for inspection.
Yes, for the secuirity reasons VK Kohinoor will always declare the full value on all customs forms.
For secuirity reasons, Our deliveries require a recepient's signature, therefore we cannot ship to a P.O Box. If you enter a P.O Box address, we will not be able to proceed with your delivery. For countries with home deliveries, please always provide a delivery address where you can be available for signature. For other countries, we only use FEDEX Access Point™.
As soon as you have placed your order, this price will be secured and can no longer change. You will then receive a confirmation email detailing your purchase.