Frequently Asked Questions (FAQ)

You can read through our most frequently asked questions in order to find out more on options that we offer and benefits that you get while dealing with us.

Yes, we have a representative office in Dubai, UAE. Our office address is 

Unit No. 330

DMCC Business Centre

Level No.5, Jewellery & Complex 2

Dubai, United Arab Emirates 

You can visit our shop anytime during office working hours.

Certificates for all transactions on our platform are issued by VK Kohinoor. All products are stored in VK Kohinoor's dedicated vaults in UAE, Dubai.

A tracking number is provided whenever an item is purchased.

Access Points are selected and updated directly by FedEx. The list of available Access Points can therefore vary from time to time. We only show the list of available Access Points as provided to us by FedEx.

Access Points are secure locations selected directly by FedEx. You will be required to bring your ID to pick-up your deliveries. Our deliveries are also insured and come in a discreet packaging for secuirity purpose.

Simply enter 00000 in the "post code" field.

The price difference between two products of the same weight comes from their premium level. The premium is the part of the price covering our costs and margin. It varies depending on the product's specifics, craftmanship, and its associated costs (production, handling, warehousing etc). Therefore a cast bar and a minted bar of the same weight will have a price difference.

No. There is no minimum or maximum amount . You can sell us back all the products you currently store in the VK Kohinoor vaults.

In order to guarantee the quality of our precious metals, VK Kohinoor only buys back those products, which are currently stored in our secured vaults. We cannot buy from you any products that have been delivered or stored elsewhere. To sell your stored products, simply go to your Wallet page and select the products you want to sell. 

We do not buy products that have been shipped or bought outside of VK Kohinoor. VK Kohinoor only store products bought on our platform and only buys back products, which are currently stored in our secured vaults. Once delivered, your products are no longer available for resale or for storage at VK Kohinoor.

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