Shipping Policy
1. Shipping fees and policy
1.1. Although VK KOHINOOR GROUP DMCC strives to inform the Customers in the most complete and diligent possible way, the photos, videos, and texts illustrating and describing the Products, as well as the prices mentioned on the website, are not contractual and are provided for the information only.
1.2. The prices shown on the website are denominated in US dollars ($), INR (₹), and AED (UAE Dirham, currency of the United Arab Emirates).
1.3. On the Website VK Kohinoor Group DMCC indicates the countries to which shipping is possible. VK Kohinoor Group DMCC reserves the right to modify this list of countries at any time. Suppose the customer requires shipping to an unlisted country. In that case, the customer must directly contact VK KOHINOOR GROUP DMCC Customer Service (info@vkkohinoor.com tel. +971 54 321 2885) for a cost estimate and availability of such an option.
1.4. Shipping fees are calculated and payable per order, where consolidated dispatch of multiple Orders as a single unit is impossible for technical reasons. VK KOHINOOR GROUP DMCC insures all of the Order shipments to the customer for the sales price of the (enclosed) product purchased from VK KOHINOOR GROUP DMCC or, for the product (s) stored with VK KOHINOOR GROUP DMCC, for the metal value at the moment the delivery is requested.
1.5. The Customer acknowledges that without limiting any of the foregoing, the Products and the services provided by VK KOHINOOR GROUP DMCC and their respective information, pricing and data, and availability are subject at any time and from time to time to human, mechanical, typographic or other errors, oversights, mistakes, limitations, delays, service interruptions, (i) including, without limitation, which may be due in whole or in part to, related to or arising out of VK KOHINOOR GROUP DMCC or VK KOHINOOR GROUP DMCC providers' computer hardware and software, telecommunication and operating systems, databases, or business processes and procedures, (ii) as well as other problems inherent in, or which may be associated with, the use of the internet and electronic communications including, without limitation, force majeure events as well as government, regulatory and acts and omissions of third parties affecting or impacting the Products and the services provided by VK KOHINOOR GROUP DMCC, its information and data, or such communications. Consequently, the customer will not hold VK KOHINOOR GROUP DMCC responsible and liable, in any way whatsoever, for any delays, failure, or other loss due to, caused by, or resulting from any of the problems described here above, in the whole or in part.
2. Transfer of Risk, Shipping, and taxes
2.1. All Products (s) shipped by VK KOHINOOR GROUP DMCC are insured during their delivery. The risk transfers to the customer as soon as the delivery is deemed complete.
2.2. All Products (s) are shipped by VK KOHINOOR GROUP DMCC, at its discretion, by an internationally recognized carrier.
2.3. Product(s) sent by registered and insured mail can take an average of 1-10 Business Days to be delivered. This period is, however, purely indicative and not contractual. These estimated delivery times do not apply to Products bearing the "PRESALE" label for which VK KOHINOOR GROUP DMCC will provide a custom estimated delivery or Storage period.
2.4. If the customer selects the "Shipping" option, delivery of the product (s) shall occur to the address confirmed by the customer via the website at the time of placing an order or at the address provided personally by the customer during a Shop visit.
2.5. The delivery shall be deemed completed when the product (s) has been handed over at the given address or pick-up location to a person indicating or claiming to be authorized. This person may be asked to prove their identity. Delivery to a mailbox, deposit box, etc., is not allowed and will not be insured.
2.6. If, for any reason beyond its control, VK KOHINOOR GROUP DMCC fails to deliver the product (s), it may cancel the contract, and, subject to VK Kohinoor Group DMCC's market loss policy, any payments made will be refunded to the customer. In this case, the customer cannot claim any damages or additional expenses from VK Kohinoor Group DMCC and VK KOHINOOR GROUP DMCC's rights, particularly any offset for additional costs, remain unaffected.
2.7. Transport/shipping costs, taxes, and risks inherent to the shipment of the product (s) for a reason attributable to the customer (including but not limited to unclaimed product, inaccurate or incomplete delivery address, an unauthorized person receiving the product at the customer's indicated address, etc.) and to a possible reshipment are at the account of the customer exclusively.
2.8. VK KOHINOOR GROUP DMCC will not reship any Order unless and until it is paid in full, including any return shipping costs, duties, taxes applicable, and any subsequent fees to ship the product back to the customer.
2.9. For insurance purposes, delivery of Products exceeding a certain amount in total value may be split into several packages. For these Products, VK KOHINOOR GROUP DMCC will use a dedicated shipping service.
2.10. The Customer may be subject to taxes and duties for their delivery Order(s) of Product(s) from VK KOHINOOR GROUP DMCC. Any such taxes will be solely at the customer's own expense.
2.11. The customer shall consult their local customs for more information on duty and tax rates. VK KOHINOOR GROUP DMCC always declares the total value of the shipment on any customs form. There are no exceptions to this rule.
2.12. The customer must pay all duties and taxes on product delivery (s) at the latest. VK KOHINOOR GROUP DMCC shall not be held responsible for paying any duties and taxes that are the customer's exclusive responsibility. No delivery will be completed until and unless all such taxes/duties are paid in full by the customer. The customer undertakes not to raise any claims to VK Kohinoor Group DMCC in this respect.
2.13. Important notice: The Customer must refuse any shipment which appears to be damaged or tampered with as the shipping insurance ends once the delivery is deemed complete. When refused, the package(s) will return to VK KOHINOOR GROUP DMCC for inspection. Customers must immediately submit a complaint by e-mail (info@vkkohinoor.com) to the VK KOHINOOR GROUP DMCC Customer Service to preserve any associated rights against the shipper/carrier.
2.14. Suppose there is any disruption in the delivery of the product (s). In that case, the customer agrees to cooperate with VK KOHINOOR GROUP DMCC LLC in any investigation or claim process and to take every reasonable action requested of them in the process. Failure to fully cooperate will jeopardize the insurance coverage that may be provided to the customer.
VK KOHINOOR GROUP DMCC reserves its right to change this policy at any time. This policy and general T&C and other policies may be revised at any time, in which case this page will be modified accordingly. The customer must, at the customer's sole responsibility, from time to time, consult this page to become aware of any changes made.