Privacy Policy

VK Kohinoor Group DMCC ("VK Kohinoor Group DMCC") respects and protects your privacy and personal information. We are fully aware of the trust you place in us and our responsibility for protecting the personal data you share with us. This Privacy Policy explains what information may be collected through the website, how such information may be used and/or shared with others, how we protect and safeguard it and how you may access and control its use in connection with our marketing communications and activities.

By providing us with your personal data, you consent to us collecting, processing, storing, and safeguarding such data and exploiting it in accordance with the applicable legislation, the terms and conditions of this policy, and our internal policies and procedures. If you disagree with it, please do not provide us with any personal data. If you refuse or withdraw your consent or if you choose not to provide us with the required personal data, we may be unable to provide all or part of our services.

If you have any questions or comments regarding this policy or comments to improve its quality, please e-mail us at

1.     Collection of personal data

1.1.  Information you decide to provide to VK Kohinoor Group DMCC: To access our services, including ordering through our website, you must provide us with personal information, such as your first name, last name, e-mail address, postal address, phone number, etc.

The payment data you provide us with is not visible, processed, or stored by us. It is handled by our payment processing partner Mashreqbank PSC, UAE. 

1.2.  Information that we collect automatically when you use our website (VK Kohinoor Group DMCC): 

Beyond the data that you freely decide to provide us to access our services, we collect and use various information about your behavior on our site (your browsing preferences, pages of our site you have viewed, your order history, the IP address of your computer, etc.). In addition, when you use services offered by third-party companies (Google Maps ™, YouTube ™, etc.) from our site, we draw your attention to the fact that these companies may also, through these services, collect personal data about you (your location, your usage preferences, IP address of your computer, etc.). Therefore, before using these services, we recommend you carefully read these third-party companies' privacy policies.

1.3  All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties”.

2.     Use of your personal data

Your data remains strictly confidential and can only be used to ensure the proper functioning of the commercial relationship.

VK Kohinoor Group DMCC uses the information you freely decide to provide us for business purposes, for example, placing an order through the VK Kohinoor Group DMCC website, selling an item, using VK Kohinoor Pay, or interacting with our Customer Service. We also reserve the right to use all or part of this information for communicating with you, conducting surveys, or recommending to you those of our services (or services of our partners) that might interest you. Regarding the information we collect about your behavior on the site automatically, we use it to improve and personalize our services to better meet your expectations.

Off course, you can at any time oppose the use of your data for such other purposes (by opting out). To do that, please follow the instructions mentioned in our communications to modify your preferences in your Account section of the website and any other sections or, failing that, contact our Customer Service.

3.     Storage of personal data

To maximize the availability of our website through multiple availability zones, we decided to work with the NameCheap Service in the Asia-Pacific Region. For legal and security purposes, we replicate and save all your data on a secure server in UAE.

For more information about NameCheap Service, please consult: 

4.     No disclosure of personal data

Your data is only transmitted or communicated to third parties in the following cases:

· If it is necessary to achieve shipping, storage, or other purposes which you have freely ordered us to fulfill,

· If you have previously consented to such usage,

· For billing purposes,

· For compliance purposes with the law of the UAE and other applicable international laws,

· When the law or a court order requires it, or · In case of sale of our business.

Remember that when you publicly share the information, it can also be indexed by search engines. Please, consult the privacy policy of your search engine provider to get more information.

5.     Use of cookies

5.1.  How cookies work

To make visiting our website attractive and to enable the use of certain functions, we use cookies on different pages. These small files are stored on your data carrier and that store specific configurations and data through your Internet browser to exchange with our system. You can refuse the installation of cookies by making the corresponding settings on your browser software. However, we draw your attention to the fact that, in this case, you may no longer have access to all our services.

5.2.  How cookies provide anonymous information

Thanks to the technology of the cookies, we obtain only anonymous information indicating to us, for example, which pages of our site were consulted. This happens because the cookies cannot be linked to a particular person. An identification number is assigned to the respective cookie when activating a cookie. Linking any personal data with this identification number is not possible. At no time does the registration of your name or other similar data establishes a relationship between cookies and you.

6.     Use of IP address

Any computer or device connected to the internet is assigned an IP (Internet Protocol) address. IP addresses are usually assigned in blocks for each country. It is thus possible to use them to identify the country, region, and city in which the computer connects to the internet. To make sure that our website is accessible in a proper way to the customer, and since internet sites must use IP addresses for the internet to work, VK Kohinoor Group DMCC does access and keeps the history of - your IP address(es).

7.     The tracking methods we use

7.1. To improve our services, we use Google Analytics ™ technology provided by Google Inc., based in the United States (Google). Google Analytics ™ is an Internet analytics tool that allows us to understand your behavior on our site better. This tool may use cookies to collect anonymous information and generate reports on the usage statistics of our website without you being personally identified by Google. The information generated by these cookies (including your IP address) may be sent to and stored on Google's servers in the United States. Suppose you do not want Google Analytics ™ to record data about your visits. In that case, you can install a browser add-on that disables Google Analytics ™.

7.2. VK Kohinoor Group DMCC also uses the advertising features of Google Analytics ™, Meta™ (former Facebook), LinkedIn, and Microsoft so that we can use advertising cookies to enable certain features of our website for you. For example, in this way, we can re-market products.

7.3. More information about using Google and advertising cookies is available on the Google website. Advertising cookies may be disabled, for example, by changing the settings of Google ads or using the Network Advertising Initiative tool.

7.4. Using our website, you consent to process the data collected about you, by the above explanations and the Google ™, Meta ™, LinkedIn, Microsoft, and Instagram Privacy Policy.

8.     Right of access and rectification

8.1. By the data protection legislation, you have the right to request and get information about the data recorded about you. When these appear to be inaccurate or incomplete, you have the right to have such data rectified or deleted.

8.2. To rectify your data, log in to your account, go to your profile and make the necessary changes. To delete them, please contact us via the address below. Unless we have to keep all or part of your data for transactional or legal purposes (e.g., to provide in-sales and aftersales service on the products you ordered or if the law requires us to keep copies of certain accounting documents), we shall delete your data. Please note that we reserve the right to reject unreasonably repetitive requests that require disproportionate technical effort.

8.3. If necessary, please send us your request by post (VK Kohinoor Group DMCC, PO Box 123468, Dubai, UAE) or e-mail (, ensuring that your identification is possible and unequivocal to our customer service.

9.     Security of personal data

Your data is protected from unauthorized processing through appropriate technical and organizational measures. All your data is processed internally and confidentially by an authorized VK Kohinoor Group DMCC employee.

10.  Misuse of services

In case of misuse of our website, especially in the case, we suspect that any punishable acts have been done, personal data may be analyzed and, when required, be forwarded to the competent official authorities or the third party concerned.

11.  Users

The website is not directed to users under 18 years. We do not knowingly collect personally identifiable information from anyone under 18. Suppose we determine upon collection that a user is under this age. In that case, we will not use or maintain their personal information without the parent/guardian's consent. Suppose we become aware that we have unknowingly collected personally identifiable information from a user under 18. In that case, we will make reasonable efforts to delete such information from our records.

12.  Changes

VK Kohinoor Group DMCC reserves the right to modify the present Privacy Policy at any time and at its sole discretion. If necessary, the changes will be published on this webpage from time to time. The new provisions are valid as soon as they are posted. Therefore, it is your responsibility to review the current Privacy Policy regularly.

13.  Data protection contacts

For all questions regarding the use of your data or any changes to or deletion of your data, please contact us:


Unit No. 330

DMCC Business Centre 

Level No.5, Jewellery & Gemplex 2

Dubai, United Arab Emirates

Phone: +971 54 321 2885



Updated on Sept. 05, 2022

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