Refund & Return Policy

1. Return policy

After delivery, no return or exchange will be accepted unless expressly accepted in writing by VK KOHINOOR GROUP DMCC. Suppose VK KOHINOOR GROUP DMCC agrees to do so. In that case, such an exchange must be made within seven (7) working days from the date the customer receives confirmation that the return is accepted. After this date, any return not accepted by VK Kohinoor Group DMCC will be considered as refused by VK Kohinoor Group DMCC. The return must be made using the original packaging against the signature. The customer is responsible for the risk of loss during the return shipment and all the costs related to the return. Customers must contact VK KOHINOOR GROUP DMCC customer service (info@vkkohinoor.com, Mobile +971 54 321 2885) for more details.

2.    Refund, Defects, and liability for damages

2.1. In case of defects that are not apparent at the time of delivery against signature, the customer must notify Customer Service (info@vkkohinoor.com) within three (3) working days from the date that he/she receives the product (s). Suppose a customer does not communicate such the above defect within 3 (three) working days. In that case, the product will be deemed to be accepted by the customer with any defects, apparent or not.

2.2. When purchasing several Products, the defective nature of one of the Products, its replacement, or the impossibility of shipping such product will not invalidate the entire purchase contract.

2.3. Once the claim is filed and the material defect is accepted by VK KOHINOOR GROUP DMCC, VK KOHINOOR GROUP DMCC reserves the right either to re-ship the item(-s) at its own cost or to refund the customer at its discretion the full or partial amount of the price of the product. After that, VK KOHINOOR GROUP DMCC shall have no further liability to the customer concerning the product and purchase contract involved.

2.4. At the Customer's request, VK KOHINOOR GROUP DMCC may, but is not obliged to, provide the customer with an opportunity to exchange a Product for an identical Product in the event of a non-material defect. In this case, the customer must receive a written confirmation that the exchange request has been approved.

2.5. Risks of storing the Products returned, transport/shipping costs, taxes, and risks inherent to the return of product (s) for a reason attributable to the customer (including but not limited to unclaimed product, inaccurate or incomplete delivery address, etc.) are at the account of the customer exclusively.

2.6   Refunds will be done only through the Original Mode of Payment.

VK KOHINOOR GROUP DMCC LLC reserves the right to change these policies at any time. These T&Cs may be revised at any time, in which case this page will be modified accordingly. The customer must, at the customer's sole responsibility, from time to time, consult this page to become aware of any changes made.