Frequently Asked Questions (FAQ)
You can read through our most frequently asked questions in order to find out more on options that we offer and benefits that you get while dealing with us.
Simply click on the "Sign up" button at the top of your screen on the right side and follow the instructions.
You can contact us between 0900hrs to 1800hrs UAE local time (GST +4) from Monday to Saturday. You can also call us at +971 54 321 2885. You can also email us at info@vkkohinoor.com
After Delivery, no return or exchange will be accepted unless expressly accepted in writing by VK KOHINOOR GROUP DMCC. If VK KOHINOOR GROUP DMCC agrees to do so, such exchange must be made within seven (7) working Days from the date the customer receives confirmation that the return is accepted. After this date, any return not accepted by VK Kohinoor Group DMCC will be considered as refused by VK Kohinoor Group DMCC. The return must be made using the original packaging, against signature. The customer is responsible for the risk of loss during the return shipment and for all the costs related to the return. Customer must contact VK KOHINOOR GROUP DMCC customer service (info@vkkohinoor.com, Call: +971 54 321 2885)
- You can change the currency by clicking on the currency image on the top right of the website. However all the purchased order will be processed in AED.