Frequently Asked Questions (FAQ)

You can read through our most frequently asked questions in order to find out more on options that we offer and benefits that you get while dealing with us.

Simply click on the "Sign up" button at the top of your screen on the right side and follow the instructions.

There is no minimum order amount. You can purchase any quantity of items listed on our platform 

The transfer should not be less than AED 1000.

If you want to place an order for an amount over AED45000, then please reach out to us via Whatsapp, Facebook or email our sales person will get in touch with you to initiate the purchase.

Yes you can pick up your purchased metal from our Dubai UAE office anytime between 0900hrs to 1800hrs from Monday to Saturday. 

We diliver to any address with in UAE, However, if you wish you can purchase the metal and store it with us using our free storage for metal valued upto AED 45'000 or competitively priced plan for larger volume storage.

Due to security reason we do not allow any unauthorised person to access our secured vault. However, you can simply control your storage by logging in into your member's account. In addition, you can withdraw the stored item or sell it any time by using the button next to the item inside your persoanl storage page. 

Yes, we have a representative office in Dubai, UAE. Our office address is 

Unit No. 330

DMCC Business Centre

Level No.5, Jewellery & Complex 2

Dubai, United Arab Emirates 

You can visit our shop anytime during office working hours.

Once the order is confirmed, it cannot be changed/ modified. Please refer to the Terms & Conditions section of the webpage.

You cannot exchange the already placed order. However you can sell your stored metal with us at anytime and enjoy capital gain on the metal. You can then buy another type of metal, should you wish to have a lighter weight item in your storage. 

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