Frequently Asked Questions (FAQ)
You can read through our most frequently asked questions in order to find out more on options that we offer and benefits that you get while dealing with us.
There is no minimum order amount. You can purchase any quantity of items listed on our platform
If you want to place an order for an amount over AED45000, then please reach out to us via Whatsapp, Facebook or email our sales person will get in touch with you to initiate the purchase.
Yes you can pick up your purchased metal from our Dubai UAE office anytime between 0900hrs to 1800hrs from Monday to Saturday.
We diliver to any address with in UAE, However, if you wish you can purchase the metal and store it with us using our free storage for metal valued upto AED 45'000 or competitively priced plan for larger volume storage.
Once the order is confirmed, it cannot be changed/ modified. Please refer to the Terms & Conditions section of the webpage.
You cannot exchange the already placed order. However you can sell your stored metal with us at anytime and enjoy capital gain on the metal. You can then buy another type of metal, should you wish to have a lighter weight item in your storage.
VK Kohinoor sells a wide range of precious metal investment products from minted bars to cast bars and coins. Products are available in gold and silver.
We use discreet packaging not to give any indication as to the contents inside.
No, the name of the recipient of an order must match with the name of the account holder.
At VK Kohinoor, we do not sell shared gold or shared precious metals. You will always remain the sole owner of your products, should it be a silver coin or a 1 kg gold ingot. All products stored with VK Kohinoor are physically kept inside our secured vault in UAE, Dubai. Some of our competitors sell "shared" or "mutualized" gold (often as part of a large 12.5 kg bar shared with our cutomers): if part of the gold ingot technically belongs to you, it comes with a higher level of risk and can sometimes be difficult to move or sell. Other competitors even sell paper gold, which is only an asset reflecting the price of gold without actually being sold itself, and is not necessarily backed by the real gold. We sell you only real physical precious metals.