Frequently Asked Questions (FAQ)
You can read through our most frequently asked questions in order to find out more on options that we offer and benefits that you get while dealing with us.
We buy and sell metal only in UAE Dirham(AED), the local currency of the United Arab Emirates.
You can contact us between 0900hrs to 1800hrs UAE local time (GST +4) from Monday to Saturday. You can also call us at +971 54 321 2885. You can also email us at info@vkkohinoor.com
We accept payment only if the name on the card and your profile in the member account match. We also process your order only if your order is made in your name, which is reflected on your invoice.
If you have made the purchase via our online portal, cash is not accepted. However you can visit our office in Dubai to get acquainted with the range of the metal for sale, as well as jewellery collection and pay cash for any spot purchases.
Simply add the item to your cart you would like to purchse and proceed to checkout to finalise the order.
VK Kohinoor sells a wide range of precious metal investment products from minted bars to cast bars and coins. Products are available in gold and silver.
We use discreet packaging not to give any indication as to the contents inside.
No, the name of the recipient of an order must match with the name of the account holder.
Yes, We offer an instant storage solution for all the precious metals bought on our platform. When placing your order, simply select the "insured storage" option and you will directly store your precious metals in our secured vault. You can view the list of your stored products on the Wallet page of your personal account.
Note that once delivered, your products are no longer available for physical storage at VK Kohinoor.
At VK Kohinoor, we do not sell shared gold or shared precious metals. You will always remain the sole owner of your products, should it be a silver coin or a 1 kg gold ingot. All products stored with VK Kohinoor are physically kept inside our secured vault in UAE, Dubai. Some of our competitors sell "shared" or "mutualized" gold (often as part of a large 12.5 kg bar shared with our cutomers): if part of the gold ingot technically belongs to you, it comes with a higher level of risk and can sometimes be difficult to move or sell. Other competitors even sell paper gold, which is only an asset reflecting the price of gold without actually being sold itself, and is not necessarily backed by the real gold. We sell you only real physical precious metals.